RoutingChoice
Route a support request
Send each message to the right handler, with an explicit fallback.
THE QUESTION
Which support team should handle this message? Choose other when the request does not fit a listed team.
Use case
Routing
Send an input to the right handler using a typed decision and explicit fallback policy.
RoutingChoice
Escalate uncertain classifications
Separate a predicted label from the decision to act on it.
THE QUESTION
What action is the customer asking for? Choose unclear if the message does not establish a specific action.
EvaluationNoul
Detect an urgent support ticket
Turn an urgency question into a measurable signal for your response queue.
THE QUESTION
Does this ticket need a response today?
RoutingNoul
Decide if an agent needs a tool
Screen out conversational turns before selecting from a tool catalog.
THE QUESTION
Does answering this turn require calling a tool at all?